1 reviews | Active since Mar 2015
Charges Raised for Services Not Rendered
I was engaged in a fix term contract with MTN with regard to my cell phone account. My contract expired on the 5th of February 2015. MTN bluntly de-activated my cell phone number, without any prior warning. It took me seven (7) working days and a lot of phone calls to get the number activated again. When the number was activated again I could only receive phone calls, but could not make any. The worst part is that I use the number for business purposed and now had subsequently suffer a huge loss of income due to the inconsideration of MTN. The cell phone number had since been transferred to a Pre-paid line, to see if the problem could not be sorted out, but one (1) month later and I still cannot make any phone calls. I can only receive them. MTN still has the audacity to deducted the contract line rental fees from my bank account, even thou the contract had expired. The bad thing is that MTN will not allow me to port the number out to another service provider, basically trying to force me to stay with MTN, due to the fact that I use the number for conduct business. I am extremely frustrated and will never, ever engage into any business with MTN again.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your billing is correct on your account. You pay you bill one month in arrears. The debit made on 25/02/2015 was for the invoice that closed on 20/01/2015 for R368.00.
Your last invoice is dated 20/02/2015 for R48.68 as the contract ended on 5/02/2015. The total amount that you need to pay is R428.08 which included the R11.40 for the returned debit.
If you wish to port out, you may go and make a request at your chosen network provider. They will process the port for you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your billing is correct on your account. You pay you bill one month in arrears. The debit made on 25/02/2015 was for the invoice that closed on 20/01/2015 for R368.00.
Your last invoice is dated 20/02/2015 for R48.68 as the contract ended on 5/02/2015. The total amount that you need to pay is R428.08 which included the R11.40 for the returned debit.
If you wish to port out, you may go and make a request at your chosen network provider. They will process the port for you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***
Best regards,
