CS
Cindy S
1 reviews | Active since Sept 2015
28 Sept 2015, 09:24
Charges on client account
Thank you Farhaana for the speedy service.<br> <br> I tried adding a comment on my previous posting but never received a response thereon.<br> <br> What I also just want cleared up is why are there extra charges on my account when it is suppose to be an uncapped line? My subs per month is R275 but I never get billed under R500 and recently has it increased to over R1000.<br> <br> Is there now way to avoid this?<br> <br> Thank you <br> Cindy
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MTN South Africa's replyOfficial
28 Sept 2015, 11:39Hello cindy_stapelberg,
We are truly sorry for any inconvenience caused.
We've had a look at your account and see that your data number has been subscribed to the subscription services of My Clab, Cell Fish, Newcloob, Lekker Mobile and Fun Club. These are all content providing companies.
They provide services such as games, music, dating services and marketing related content. You will need to confirm for us if you are away of these charges in order for us to log a sufficient request with these content providing companies.
We can also confirm that your account has been credited for the additional internet usage (Packet Switch Data Call Charges). The amount of R2236.60 has been approved and allocated to your account on the 21st of September 2015.
The charges were not supposed to be generated and it was a system error which has been corrected.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused.
We've had a look at your account and see that your data number has been subscribed to the subscription services of My Clab, Cell Fish, Newcloob, Lekker Mobile and Fun Club. These are all content providing companies.
They provide services such as games, music, dating services and marketing related content. You will need to confirm for us if you are away of these charges in order for us to log a sufficient request with these content providing companies.
We can also confirm that your account has been credited for the additional internet usage (Packet Switch Data Call Charges). The amount of R2236.60 has been approved and allocated to your account on the 21st of September 2015.
The charges were not supposed to be generated and it was a system error which has been corrected.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply28 Sept 2015, 11:39
Official
Hello cindy_stapelberg,
We are truly sorry for any inconvenience caused.
We've had a look at your account and see that your data number has been subscribed to the subscription services of My Clab, Cell Fish, Newcloob, Lekker Mobile and Fun Club. These are all content providing companies.
They provide services such as games, music, dating services and marketing related content. You will need to confirm for us if you are away of these charges in order for us to log a sufficient request with these content providing companies.
We can also confirm that your account has been credited for the additional internet usage (Packet Switch Data Call Charges). The amount of R2236.60 has been approved and allocated to your account on the 21st of September 2015.
The charges were not supposed to be generated and it was a system error which has been corrected.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused.
We've had a look at your account and see that your data number has been subscribed to the subscription services of My Clab, Cell Fish, Newcloob, Lekker Mobile and Fun Club. These are all content providing companies.
They provide services such as games, music, dating services and marketing related content. You will need to confirm for us if you are away of these charges in order for us to log a sufficient request with these content providing companies.
We can also confirm that your account has been credited for the additional internet usage (Packet Switch Data Call Charges). The amount of R2236.60 has been approved and allocated to your account on the 21st of September 2015.
The charges were not supposed to be generated and it was a system error which has been corrected.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,