Charges of over R80000 on ****** sim

my handbag with I-pad was ****** the night of 08/06. The next day I tried to cancel the sim at MTN the Grove. They told me it is a sim swap and can only be done with 2 types of ID. All of witch were in the bag. The e-mailed complaint on this was never answered. <br> <br> I then managed to get it stopped at the Menlyn branch. I thought that would be the end of the matter. At the end of the month R22586 was deducted from my account for this number. Menlyn store told me that they can only lodge query. This was on 02/07. As the 808 number was not answered I could only reach the help centre on the 20th. They told me someone had been assigned on the 13th and I should wait. <br> This month I was billed R64158. Went in to the Menlyn branch again. I was told there is nothing they can do as they are also unable to directly contact anyone. The system now also showed no query on that was lodged previously. A new one was e-mailed but I have little hope of a response. They can also not guarantee that service on the rest of my numbers will not be suspended because of they \outstanding"amount<br> <br> Shocking service!!"""