OF
Olimpio F
1 reviews | Active since May 2015
20 Apr 2016, 08:23
Charges of 3K
I was a client of another cellular company for several years and I move to MTN in the last few months.<br> I have take two contracts for both myself and my partner. when my spouse got her contract, she also received 30GB on internet data. when the contract was 2 days old I received a message from MTN saying that the outstanding amount on my wife's number was above R4000. I have been trying to call and get MTN to assist with this issue and the issue has not yet been resolved. Being a new MTN client I have to say that I am very disappointed with how MTN openly shows how disorganised their systems are. sort out my query so I can close the contract
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MTN South Africa's replyOfficial
20 Apr 2016, 20:46Hello Olimpio,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
The usage has been investigated and the charges have been validated as correct, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
The usage has been investigated and the charges have been validated as correct, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply20 Apr 2016, 20:46
Official
Hello Olimpio,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
The usage has been investigated and the charges have been validated as correct, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
The usage has been investigated and the charges have been validated as correct, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***