Charges me for 2 months but no phone

The upgrades team of mtn direct contacted us 3 months ago to get an upgrade. They promised that the phone will be delivered in a week. 2 weeks went by and no phone, we contacted mtn direct and they gave us some excuses that was clearly known before telling us we can upgrade.

At that point I obviously felt like we were taken for a joke because they knew that there are problems with the carriers and still offer us an upgrade.

We then advised no, we want to cancel the upgrade and get the phone in the store.

Then there were even more problems after that.

We went to the store to get the upgrade and they advised that there already is an upgrade on the account, and to use we thought we cancelled that.

The lady at the store then emailed MTN direct to get this sorted, but nothing.

We then called to get the upgrade cancelled with Dillon in the Durban branch on 24/08/2017.

My father, Raymond Fester, tried to contact them yesterday, 27/09/2017, and they told my father to conact Mtn direct until he got to the durban branch where dillon is working.

So they basically told him to drop the call when he connects to an agent that is not in the durban branch so he can try again. Thats what made me really angry about all of this because that is the worst customer service i have ever seen and i work in customer service everyday.

I really need my phone before next week wednesday and already missed an oppurtunaty to document an event and I do not want to be with out a phone for Rocking the Daisies