1 reviews | Active since Dec 2016
Charges for Unsolicited 'Content'
<p>I have been charged over R700 for 'Content' which I never requested. I emailed MTN in November and again in mid-December about this but they never rep****. I have lodged a complaint with MTN so let's see what they come back with. The Service Consultant at Morningside said I had to pay it or my credit rating would be affected. Good attitude. If no progress I guess it's ICASA and CGSO.</p>
Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly dial *141*5#ok and select on Content Services to cancel the subscription. For details on how your number got subscribed as well as for refund requests please contact the Two content companies your number is subscribed to on Opera Telecoms *** and Mira Networks on ***.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly dial *141*5#ok and select on Content Services to cancel the subscription. For details on how your number got subscribed as well as for refund requests please contact the Two content companies your number is subscribed to on Opera Telecoms *** and Mira Networks on ***.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
That still doesn't answer the question as to how these companies can deduct money from my MTN account without a mandate! Surely they have to submit a signed or authorised debit order to MTN before MTN will accept these debits? Now it is my problem to fight with these renegades. Not good enough. I shall be pursuing this with the regulators.
That still doesn't answer the question as to how these companies can deduct money from my MTN account without a mandate! Surely they have to submit a signed or authorised debit order to MTN before MTN will accept these debits? Now it is my problem to fight with these renegades. Not good enough. I shall be pursuing this with the regulators.