MM
MOHSEEN M
1 reviews | Active since Sept 2014
04 Nov 2015, 16:16
charges for calls with sky packages crazy!!!!!!1
I have a mtn sky packages where i was told that all my local calls are free as well as cell call.now i get billed for a local telkom number to report a telkom line 10217.R 600 FOR A NUMBER WHICH TELKOM SAYS ITS FREE.MTN WITH MY SKY PACKAGE I MUST GET BILLED FOR IT .THIS WAS NEVER TOLD TO ME ...
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Replies (1)
MTN South Africa's replyOfficial
06 Nov 2015, 10:26Hello MOHSEEN@,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent the request to the billing department to investigate the charges for calls done, we do pick up that calls has been charged from October 2014 until October 2015. Please allow +-10 working days for this to be resolved. REQ:***.
The following services will not deplete the Customer's unlimited voice, unlimited SMSs or uncapped Internet value, but will be charged at the applicable out of bundle rates or from the Customer's available recharge airtime or usage limit balance (if available):
5.6.1 MMSs;
5.6.2 International Calls;
5.6.3 International SMSs;
5.6.4 International MMSs;
5.6.5 Premium rated voice and SMS transactions;
5.6.6 International Roaming voice transactions;
5.6.7 International Roaming SMS transactions;
5.6.8 International Roaming Internet transactions;
5.6.9 Mobile Application Video calling (such as SKYPE);
5.6.10 Content purchases;
5.6.11 WASP services;
5.6.12 MTN Menu transactions; and
5.6.13 MTN Play transactions.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent the request to the billing department to investigate the charges for calls done, we do pick up that calls has been charged from October 2014 until October 2015. Please allow +-10 working days for this to be resolved. REQ:***.
The following services will not deplete the Customer's unlimited voice, unlimited SMSs or uncapped Internet value, but will be charged at the applicable out of bundle rates or from the Customer's available recharge airtime or usage limit balance (if available):
5.6.1 MMSs;
5.6.2 International Calls;
5.6.3 International SMSs;
5.6.4 International MMSs;
5.6.5 Premium rated voice and SMS transactions;
5.6.6 International Roaming voice transactions;
5.6.7 International Roaming SMS transactions;
5.6.8 International Roaming Internet transactions;
5.6.9 Mobile Application Video calling (such as SKYPE);
5.6.10 Content purchases;
5.6.11 WASP services;
5.6.12 MTN Menu transactions; and
5.6.13 MTN Play transactions.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply06 Nov 2015, 10:26
Official
Hello MOHSEEN@,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent the request to the billing department to investigate the charges for calls done, we do pick up that calls has been charged from October 2014 until October 2015. Please allow +-10 working days for this to be resolved. REQ:***.
The following services will not deplete the Customer's unlimited voice, unlimited SMSs or uncapped Internet value, but will be charged at the applicable out of bundle rates or from the Customer's available recharge airtime or usage limit balance (if available):
5.6.1 MMSs;
5.6.2 International Calls;
5.6.3 International SMSs;
5.6.4 International MMSs;
5.6.5 Premium rated voice and SMS transactions;
5.6.6 International Roaming voice transactions;
5.6.7 International Roaming SMS transactions;
5.6.8 International Roaming Internet transactions;
5.6.9 Mobile Application Video calling (such as SKYPE);
5.6.10 Content purchases;
5.6.11 WASP services;
5.6.12 MTN Menu transactions; and
5.6.13 MTN Play transactions.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent the request to the billing department to investigate the charges for calls done, we do pick up that calls has been charged from October 2014 until October 2015. Please allow +-10 working days for this to be resolved. REQ:***.
The following services will not deplete the Customer's unlimited voice, unlimited SMSs or uncapped Internet value, but will be charged at the applicable out of bundle rates or from the Customer's available recharge airtime or usage limit balance (if available):
5.6.1 MMSs;
5.6.2 International Calls;
5.6.3 International SMSs;
5.6.4 International MMSs;
5.6.5 Premium rated voice and SMS transactions;
5.6.6 International Roaming voice transactions;
5.6.7 International Roaming SMS transactions;
5.6.8 International Roaming Internet transactions;
5.6.9 Mobile Application Video calling (such as SKYPE);
5.6.10 Content purchases;
5.6.11 WASP services;
5.6.12 MTN Menu transactions; and
5.6.13 MTN Play transactions.
Kind Regards,
Alice van der Merwe
***