1 reviews | Active since Dec 2011
Charges are not standard
MTN has become SUCH A HORRIBLE service provider!! i don't know whether it's due to changes in the company,but serious thought needs to be put into the service provision as well as their ways of billing.<br> Yesterday I recharged for R30 and to my knowledge had 100 MB of data left, this morning at around 5am, i tried downloading something which was unsuccessful but had both my data and airtime depleted!!! Calling the call centre, i was told that the Internet session I was on is the reason all that data and airtime depleted!! to say that ONE INTERNET session, of a site I frequent, took ALL that data is rather ridiculous, but the call centre agent who's name was a bit difficult to catch even after she'd repeated it (sounded like Mathenjwa or something) ensured that i understood that there was NOTHING that they could do - that was the way it was!! <br> i am INCREDIBLY disappointed in MTN 's billing system that is just NOT STANDARD!! This is not the first time I get charged so much for one internet but funny how it doesn't happen all the time. I just feel that the instability happening in the company should NOT be affecting us as customers. SORT YOURSELVES OUT MTN!
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have tried to contact you, voicemail.
Please can you confirm if the request is for a pre-paid number *** or for your MTN contract regarding the recharge request, please asisst us with the cell number for the contract account.
Kind Regards,
Alice van der Merwe
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have tried to contact you, voicemail.
Please can you confirm if the request is for a pre-paid number *** or for your MTN contract regarding the recharge request, please asisst us with the cell number for the contract account.
Kind Regards,
Alice van der Merwe
