1 reviews | Active since Mar 2014
charges and a faulty phone
I took my phone to mtn campus square on the 01/03/2015. My phone did not want to switch on. I was told by Molefe that the phone was still under warranty and mtn would fix it or ultimately give me a new phone, Then on the 16/03/2015 I went back to mtn and was told my phone was only collected on the day 16/03/2015 then on the 20/03/2015 my accounts were paid including the phone i did not use. I was also orderd to pay 330.00 service fee for the faulty phone and I paid it, Now I got my phone and it is not fixed as mtn says it has water damage of which is NOT TRUE as this phone has a cover that always protects it. Now I am paying for a phone I am not using i need my phone to been fixed or rather a termination of all my contracts with mtn as this is ********. I complained last week. I need a working phone urgently. as I am not going to pay for this phone anymore plus i need my R330.00 which i paid thinking my phone is fixed **** mtn.
Thank you for your post.
MTN After Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty. This is done in accordance with procedures laid down by each manufacturer.
The handset does not necessarily have to be splashed, soaked or immersed in liquid to be deemed liquid damaged. Excessive humidity and slight moisture can just be as damaging to the circuit tracks on the board.
Traces of liquids being detected on handsets therefore voids Warranty and renders handset BER (Beyond Economical Repairs) due to the complexities and costs to repair.
We regret to advise that should the handset be found to be liquid damaged, it cannot be fixed under warranty.
A technical assessment fee is applicable in the event that an in warranty assessment reveals that the warranty is voided in accordance with MTN and manufacturer limited warranty conditions, due to user induced or other damages e.g. liquid damage.
Thank you
Wenzile Masina
REQ:***
Thank you for your post.
MTN After Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty. This is done in accordance with procedures laid down by each manufacturer.
The handset does not necessarily have to be splashed, soaked or immersed in liquid to be deemed liquid damaged. Excessive humidity and slight moisture can just be as damaging to the circuit tracks on the board.
Traces of liquids being detected on handsets therefore voids Warranty and renders handset BER (Beyond Economical Repairs) due to the complexities and costs to repair.
We regret to advise that should the handset be found to be liquid damaged, it cannot be fixed under warranty.
A technical assessment fee is applicable in the event that an in warranty assessment reveals that the warranty is voided in accordance with MTN and manufacturer limited warranty conditions, due to user induced or other damages e.g. liquid damage.
Thank you
Wenzile Masina
REQ:***