LB
Lionel B
1 reviews | Active since Dec 2013
09 Jun 2015, 15:54
CHARGES AFTER EXPIRED CONTRACT
My contract ended 29/05/2015 and I went to the MTN store in Kenilworth to request migration to pre-paid on the 30th as advised by your staff.<br> <br> I was billed on the 2nd June by you even though the contract has expired. It is not my problem if MTN is undergoing a strike, nor do I care. You will refund me the amount of R209 and process my request for migration.<br> <br> You can contact me via email or call me directly on ***.
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MTN South Africa's replyOfficial
12 Jun 2015, 12:48Hello FrozenSoul,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your sim card has been converted to prepaid.
Kindly note the payment of R209.00 was for the invoice which closed on the 13th of May 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your sim card has been converted to prepaid.
Kindly note the payment of R209.00 was for the invoice which closed on the 13th of May 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
MTN South Africa's reply12 Jun 2015, 12:48
Official
Hello FrozenSoul,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your sim card has been converted to prepaid.
Kindly note the payment of R209.00 was for the invoice which closed on the 13th of May 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your sim card has been converted to prepaid.
Kindly note the payment of R209.00 was for the invoice which closed on the 13th of May 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***