JB
Jonathan B
1 reviews | Active since Jul 2013
01 Jul 2017, 10:08
Charges after cancellation
<p>I had cancelled my contract with MTN in may, yet i am still being debitted now in July.</p> <p> </p> <p>I had a sperate over charge incident ( ********** 8) that too was not sorted out. This money was not paid back to me.</p> <p> </p> <p>I expect all of these errors to be rectified and my money returned.</p> <p> </p>
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MTN South Africa's replyOfficial
02 Jul 2017, 20:34Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that we have adjusted the credit R157.89 it will reflect into your contract account within 3 to 5 working once reflecting will log a banking refund request.
warm regards
mike
Complaints Management Team
Reference Number: ***3
Best regards,
MTN South Africa's reply02 Jul 2017, 20:34
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that we have adjusted the credit R157.89 it will reflect into your contract account within 3 to 5 working once reflecting will log a banking refund request.
warm regards
mike
Complaints Management Team
Reference Number: ***3
Best regards,