1 reviews | Active since Oct 2016
Charges
<p>That is incorrect. Please note I had the same problem 3months ago and your service consultants told me that I was at fault as I had changed the limit myself even though I had not done so I accepted and paid you can check the query I raised. Please also note that I received a text from yourselves (MTN) saying "Your mobile subscriber has increasedyour limit by R1000" I promptly rejected and cancelled as I had been previously charged for services including had neither wanted or knew I would incur so please explain how exactly had I used data for more than a R1000 for 2 consecutive months and yet received a notification that my limit was increased by you?. What is the billing rate for this data i supposedly used? On which dates? I have uncapped wifi at home and at work, I have an extra 1gig on my other contract line I do not need to use your data at exorbitant rates . This is ********. Charge me for what I use.</p>
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the system reflected the usage limit has been changed from the device by using the short codes.
Please see proof of this changes:
Date/Time Source Channel Old SUL New SUL Avail
4. 2016-09-15 14:15 USSD R 1,000.00 R 0.00 R 0.00 0
3. 2016-08-10 19:02 Service Provider R 1,000.00 R 1,000.00 R 0.00 0
2. 2016-08-10 16:51 Service Provider R 2,340.00 R 1,000.00 R 0.00 0
1. 2016-07-29 09:12 USSD R 0.00 R 2,340.00 R 0.00 0
Number 1 reflect that the usage limit was set by MTN on the 29-7-2016.
The usage limit changed to R2340.00
Number 2 reflect that the usage limit has been changed from the user of the device from R0.00 to R2340
Number 3 changed from R2340 to R1000.00.
Number 4 changed from R1000.00 to R0.00.
The SMS received refers to your usage limit changed done by the user of the device, every time the usage limit is changed the service provider will notify you of this.The usage limit was not changed by MTN.
The usage limit is now R0.00 please do not change the usage limit to a different amount, the account will be billed for extra data usage.
The itemized billing report has been sent to you for this usage. Note that the system billed the account in arrears, the data usage on line *** is from 13-7-2016 to 13-8-2016. The free data for 300MB received with the package was used up 29-7-2016, the system start billed you from 29-7-2016@09:56:13. and the billing charges is in range with the usage limit set for R1000.00.
The billing for September is from 13-8-2016 to 13-9-2016.
Itemised billing report send to you already.
Request has been sent to the billing department to validate the charges and usage as per REQ:***.
The account balance is R 8,233.16.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the system reflected the usage limit has been changed from the device by using the short codes.
Please see proof of this changes:
Date/Time Source Channel Old SUL New SUL Avail
4. 2016-09-15 14:15 USSD R 1,000.00 R 0.00 R 0.00 0
3. 2016-08-10 19:02 Service Provider R 1,000.00 R 1,000.00 R 0.00 0
2. 2016-08-10 16:51 Service Provider R 2,340.00 R 1,000.00 R 0.00 0
1. 2016-07-29 09:12 USSD R 0.00 R 2,340.00 R 0.00 0
Number 1 reflect that the usage limit was set by MTN on the 29-7-2016.
The usage limit changed to R2340.00
Number 2 reflect that the usage limit has been changed from the user of the device from R0.00 to R2340
Number 3 changed from R2340 to R1000.00.
Number 4 changed from R1000.00 to R0.00.
The SMS received refers to your usage limit changed done by the user of the device, every time the usage limit is changed the service provider will notify you of this.The usage limit was not changed by MTN.
The usage limit is now R0.00 please do not change the usage limit to a different amount, the account will be billed for extra data usage.
The itemized billing report has been sent to you for this usage. Note that the system billed the account in arrears, the data usage on line *** is from 13-7-2016 to 13-8-2016. The free data for 300MB received with the package was used up 29-7-2016, the system start billed you from 29-7-2016@09:56:13. and the billing charges is in range with the usage limit set for R1000.00.
The billing for September is from 13-8-2016 to 13-9-2016.
Itemised billing report send to you already.
Request has been sent to the billing department to validate the charges and usage as per REQ:***.
The account balance is R 8,233.16.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,