zM
zinhle M
1 reviews | Active since May 2015
10 Jun 2015, 19:05
Charges
So last time I got the response that I've been downloading and that's why My airtime keeps dissapearing evertime I load it, so I want to hear what the reason is this time, because everyday since Monday I've been loading R10 airtime and within 5min or less I'm left with 51c everytime, I don't recall downloading anything this week because I haven't gotten the chance to , immediately wen I load airtym I'm left with nothing.its really annoying to the point that I've opted out to switching off my phone.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
15 Jun 2015, 14:32Hello zinhle.maseko,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your airtime was used on data connections.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your airtime was used on data connections.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply15 Jun 2015, 14:32
Official
Hello zinhle.maseko,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your airtime was used on data connections.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your airtime was used on data connections.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,