CHARGED WRON AMOUT BY THIRD PARTY

<p>GOOD DAY</p> <p>I AM SO DISAPPOINTED WITH MTN,IN MAY I RECEIVED A CALL WHICH I BELIEVED IT WAS FROM MTN FOR AN UPGRADE.THE UPGRADE WAS FOR 2 P8 LITE FOR 319 AND I AGREED ON EVERYTHING THINKING I WAS TALKING DIRECT WITH MTN.I WAS TOLD THAT PHONES WOULD BE DELIVERED AT WORK WITHIN COUPLE OF DAYS ,I WAITED FOR A CALL AS PER OUR CONVERSATION WITH AN AGENT NOTHING HAPPENED,I THEN VISITED MTN AT KING SHAKA INTERNATIONAL AIRPORT WHICH IT CAME TO MY SHOCK THAT THE LADY BY THE NAME OF AMANDA TOLD ME THAT I DID NOT DO THE UPGRADE WITH MTN BUT THE THIRD PARTY COMPANY.SHE GAVE ME THE NUMBER TO CALL THAT COMPAY.I CALLED THAT COMPANY TO CANCELL AND I WAS PROMISED THAT THE CANCELLATION WOULD TAKE PLACE IN 72 HOURS.I WAS TOLD THAT I WILL RECEIVE A CALL FROM THIS COMPANY TO CONFIRM CANCELLATION.I WAITED AGAIN NOTHING HAPPENED AND I CALLED THEM TO FIND OUT AND I WAS TOLD THE SAME THING.A WEEK AFTER I WENT BACK TO MTN TO CHECK IF IT WAS CANCELLED AND I WAS TOLD THAT YES IT WAS I THEN UPGRADED WITH MTN DIRECT.TODAY IT CAME TO MY SHOCK AGAIN THAT A DEBIT OF R319 CAME OFF MY ACCOUNT.I THEN WENT TO MTN AT KSIA ,I GOT A PATHETHETIC SERVICE FROM A GUY THAT WAS THERE IN THE MORNING,I ASKED HIM TO CHECK WHAT IS HAPPENING ON MY ACCOUNG,HE ASKED ME TO TELL HIM WHAT HAPPENED I TOLD THE WHOLE ABOVE STORY WITHOUT HIM CHECKING ON THE SYSTEM HE SAID THE MONEY THAT IS DEBITED IT COULD BE FOR SUBSCRITION,I TOLD HIM TO LOG ON ON HIS SYSTEM SO HE WOULD SEE WHAT I WAS TALKING ABOUT ONLY THEN HE STARTED TELLING ME THAT IT A DEBIT FOR AN UPGRADE THAT DID NOT GO THROUGH.HE SAID I MST CONTACT 808 WHICH I DID AGAIN PATHETIC SERVICE FROM A LADY WHICH I FAILED TO GET A NAME BECAUSE I WANTED A WAY FORWARD AND SHE WAS BUSY TELLING ME TO REVERSE THE DEBIT WITH MY BANK WITHOUT SYMPATHISING WITH ME .I WAS FRUSTRATED WANTED SOMEONE TO GIVE ME SOLUTION NOT SOMEONE TO SAY WHAT I MUST DO.MY PROBLEM ON ALL THIS ISSUE IS I DID NOT GIVE THE THIRD PARTY MY DETAILS BUT MTN,I FEEL THAT MTN IS BEING UNFAIR BECAUSE I AM STILL WAITTING FOR A RESPONSE ON MY OTHER QUERY WHICHTHEY WERE DEDUCTING R194 INSTEAD OF R169 AND I WAS TOLD THAT I PURCHASED RE-CURRING DATA WHICH WAS NOT TRUE,I PURCHASED ONCE OFF DATA END OF NOVEMBER</p>