1 reviews | Active since Oct 2012
Charged when i still minutes
<p>on the 14/06/2016 I was calling this no ********** 001 and I was supriced when I finish the call I got an sms to tell me that I was incurring cost and I don't understand how can I incure any cost when I have about 110 minutes remaining on my contract. I call the call centre to tell them of this and spoke t Kgomotso Matsuba @11:48 the consultant did not tell me what was the reason for this after I had to hold for for about 5 to 10 minutes and when I told her to log it so that that charge can be reversed she said there is nothing she can do from her side. I wonder if MTN is trying to reap us so that they can be able to pay the fine that they got from Nigeria. This contract has just being a pain in my life. There is nothing that foes according to plan. Just like the contract I signed was for R129 however when they send me a bill the contract is R129.01 which means if mtn has one million contract subscriber n they r charging them an extra one cent they are making about a million</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the number that you called was for a contact centre and it falls under premium-rated services, the inclusive minutes exclude international calling and premium-rated calls.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the number that you called was for a contact centre and it falls under premium-rated services, the inclusive minutes exclude international calling and premium-rated calls.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
I was nt advised by the Gentlemen who assisted with the application for this contract that there are numbers that I am nt supposed call. The consultant did not tell me that if l call the call centre I will be charged. And on the contract that I signed where does it state that I will be charged if I call the call centre. You will need to do the Ornerable thing a cancel that charge. I have the right to be informed and MTN did not inform me of this charge that will apply if I call the call centre
I was nt advised by the Gentlemen who assisted with the application for this contract that there are numbers that I am nt supposed call. The consultant did not tell me that if l call the call centre I will be charged. And on the contract that I signed where does it state that I will be charged if I call the call centre. You will need to do the Ornerable thing a cancel that charge. I have the right to be informed and MTN did not inform me of this charge that will apply if I call the call centre