gD
gregory D

1 reviews | Active since Oct 2013

24 Feb 2016, 10:22

charged the wrong price

I upgraded my cellphone contract on the 27th of December 2015. When i was in the Cresta store, i asked to be upgraded on the same contract with the same amount of call minutes and sms and 500mb data. I then asked the salesman if he could put on the 2gb data as a top up every month as this is what i had on my previous contract before the upgrade. Before i had asked him to load the 2gb data, i asked what the price was and was answered with \R149 same as what I'm paying now\". My wife is a witness as we signed a similar contract for her and she was sitting next to me. I still did research with Vodacom to see who was cheaper with the data. I then agreed upon this and asked him to load it. i still signed another 2gb data for my father in law which cost R99. I received my new statement on the 24th of Feb 2016 with an amount of R229 for the data. I then contacted the call center to discuss this issue. The first call i held on for 20minutes and was hung up on. The second time i got through i explained the story again and asked to speak to the floor manager. I was rejected the right to talk to the manager. Want these issued sorted out asap. The service is disgusting, i will not stand for it."

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Replies (1)
MTN South Africa
MTN South Africa's reply25 Feb 2016, 19:29
Official
Hello spike0704,

Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***

Best regards,