1 reviews | Active since Oct 2011
Charged R8.77 per SMS
<p>I was charged R8.77 per SMS while in the US, for 55 SMSes. They are listed on my itemised billing under 'National SMS Calls', so sent within SA. All were sent to my wife that was with me in the US, so that's not possible. Only feedback I got from Mtn was that I'm liable for the charges with no clarity (ref ********** ). </p> <p> On my billing I was charged R1.10 under 'Roaming Events', which is correct. I need an explanation as I can't be on 2 different continents at the same time. </p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of billing division for urgent attention. Please be advised that the turnaround time for the escalation is 3/7 working days. Please Contact 808 customer care for a follow up on ref SMC/***
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of billing division for urgent attention. Please be advised that the turnaround time for the escalation is 3/7 working days. Please Contact 808 customer care for a follow up on ref SMC/***
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
So I dialled 808 and they can't find the reference number given here. Still no resolution to this. I also think it's pretty poor that I need to phone MTN everytime I want to check up on the status of a complaint. Surely the person working on this can phone me once it's been resolved!
So I dialled 808 and they can't find the reference number given here. Still no resolution to this. I also think it's pretty poor that I need to phone MTN everytime I want to check up on the status of a complaint. Surely the person working on this can phone me once it's been resolved!
So this issue is still not sorted. Terrible service once again.
So this issue is still not sorted. Terrible service once again.