NR
Neeren R
1 reviews | Active since Aug 2011
11 Mar 2015, 10:15
Charged R400 for a 14 second call
I was charge R400 for a 14 second call I made yesterday. After spending almost an hour on the phone with the customer service I was told they have to wait 24 hours for their system to update to let me know what the charge was for. That is unacceptable from a company a large as MTN. I feel that charge an amount like that with no explanation is tantamount to *****ing.
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MTN South Africa's replyOfficial
16 Mar 2015, 08:52Hello neerenreddy,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
There is no charge of R400 reflecting on calls made on the invoice dated 10/03/2015 on the phone number provided.
We would like to assure you that we are actively working to improve our service levels.
regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
There is no charge of R400 reflecting on calls made on the invoice dated 10/03/2015 on the phone number provided.
We would like to assure you that we are actively working to improve our service levels.
regards
Thabelo
REQ:***
MTN South Africa's reply16 Mar 2015, 08:52
Official
Hello neerenreddy,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
There is no charge of R400 reflecting on calls made on the invoice dated 10/03/2015 on the phone number provided.
We would like to assure you that we are actively working to improve our service levels.
regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
There is no charge of R400 reflecting on calls made on the invoice dated 10/03/2015 on the phone number provided.
We would like to assure you that we are actively working to improve our service levels.
regards
Thabelo
REQ:***