GR
Grant R
1 reviews | Active since Jan 2013
09 Jun 2015, 10:12
Charged more than what my debit should be.
Good Day, I upgraded as of the 1st April 2015. <br> <br> The package i took was R549 p/m and i added on insurance which is R140 p/m.<br> This should amount to R689.<br> <br> My account was debited with R745 on the 1st of June 2015. <br> <br> I have tried to call 808, but the call centre is useless and i cannot get through to anyone. <br> I called Fourways MTN where i did the upgrade and they cannot help me, and they have said that i am not the first person to call in about billing mistakes.<br> <br> I would like someone to contact me urgently please.
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Replies (1)
MTN South Africa's replyOfficial
11 Jun 2015, 14:52Hello grantybobbins,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that for the invoice dated 2015-04-20 amounting to R745.44, you charged for the monthly subscription fee plus insurance fee and a once off upgrade fee.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that for the invoice dated 2015-04-20 amounting to R745.44, you charged for the monthly subscription fee plus insurance fee and a once off upgrade fee.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply11 Jun 2015, 14:52
Official
Hello grantybobbins,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that for the invoice dated 2015-04-20 amounting to R745.44, you charged for the monthly subscription fee plus insurance fee and a once off upgrade fee.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that for the invoice dated 2015-04-20 amounting to R745.44, you charged for the monthly subscription fee plus insurance fee and a once off upgrade fee.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***