SB
Shaun B
1 reviews | Active since Jan 2016
18 Jan 2016, 18:45
Charged months later for cancelled contract
I called MTN numerous to cancel my contract, however I am still being charged a monthly contract fee 3 months later, even though the number is no longer in use<br> I would strongly recommend customers to think twice before who they get as a cellular provider. I was on Vodacom before and I never experienced anything like this
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MTN South Africa's replyOfficial
19 Jan 2016, 11:49Hello sbudlender,
We are truly sorry for the inconvenience caused and for the breakdown in service exprienced.
We have now perused your account, we see that your number has now been migrated to prepaid and a credit of R450.00 for invoices dated the 13/12/2015 & 13/01/2016 has been sent through for approval.
Once the credit reflects on the account, will we be able to request our Banking Department to refund your banking account.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service exprienced.
We have now perused your account, we see that your number has now been migrated to prepaid and a credit of R450.00 for invoices dated the 13/12/2015 & 13/01/2016 has been sent through for approval.
Once the credit reflects on the account, will we be able to request our Banking Department to refund your banking account.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply19 Jan 2016, 11:49
Official
Hello sbudlender,
We are truly sorry for the inconvenience caused and for the breakdown in service exprienced.
We have now perused your account, we see that your number has now been migrated to prepaid and a credit of R450.00 for invoices dated the 13/12/2015 & 13/01/2016 has been sent through for approval.
Once the credit reflects on the account, will we be able to request our Banking Department to refund your banking account.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service exprienced.
We have now perused your account, we see that your number has now been migrated to prepaid and a credit of R450.00 for invoices dated the 13/12/2015 & 13/01/2016 has been sent through for approval.
Once the credit reflects on the account, will we be able to request our Banking Department to refund your banking account.
Regards
Tim
MTN Complaints Management Team: REQ:***