Charged for something I never got - why are you *****ing from me???

<p>On May 6th, I called MTN to get 1GB of data loaded. When I checked via *141# on the 07th of May, there was no such data loaded, so I called again and had to reload the data, the call centre agent apologised profusely and confirmed that the data was never loaded on the 6th of May. Got my bill in mid May, was charged for 1GB on 06/05 and then another 1GB on 07/05 despite that the 1GB of data was never loaded on the 6th of May as confirmed by the call centre agent. Called them 18/05 and spoke to Ayanda (who again confirmed the data was never loaded) for a credit REF***, followed up 24/05 with Songeziwe REF*** (who again confirmed the data was never loaded) and today 06/06 followed up again with Prudence REF*** telling me I got the data and I must pay for it... I NEVER GOT THE DATA!!! 2 of your call centre agents confirmed this! You are *****ling from your customers! What disgusting service. I've been with MTN for years and years and this is the kind of reward your loyal customers get... Sis! Disgusting!!!</p>