CT
Craig T
1 reviews | Active since Feb 2013
29 May 2015, 17:28
Charged for SMS on data sim
Cannot take this up with the call center as it disconnects as soon as you ask to speak to an operator!!!!<br> on my latest bill , for the sim card that is used only for data in my Wifi router I have been invoiced for 12 SMS's to a MTN number ***...I dont know who this is and there is no way I can send SMS's from my wifi router.<br> Can this be sorted out and refunded
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Replies (1)
MTN South Africa's replyOfficial
08 Jun 2015, 10:26Hello Springbok702,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that a credit has been passed for the SMS's charged.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that a credit has been passed for the SMS's charged.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply08 Jun 2015, 10:26
Official
Hello Springbok702,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that a credit has been passed for the SMS's charged.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that a credit has been passed for the SMS's charged.
Best regards
Mantoa
REQ:***
Best regards,