CZ
Corne Z
1 reviews | Active since Oct 2013
23 May 2015, 07:28
CHARGED FOR PSD CALLS OF OVER 4GB
I BUY DATA BUNDLES CONSTANTLY AND NOW MTN ARE BILLING ME FOR PSD CALLS OF OVER 4GB.ON A CONTRACT THAT ARE SUPPOSED TO STOP IF THERE'S NO DATA AVAILABLE.A NICE WAY OF *****ING MONEY ARE MY UNDERSTANDING AT THE MOMENT.I THINK ALL PEOPLE WITH MTN CONTRACTS SHOULD EXAMINE THEIR ACCOUNTS PROPERLY CAUSE I THINK THIS HAPPENS ALL THE TIME.I WILL TRY AND TAKE THIS MATTER TO THE CONSUMER ACT'S OMBUDSMAN.
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MTN South Africa's replyOfficial
27 May 2015, 13:48Hello cornevz,
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I have checked on your account with the details provided, the data that you loaded on your account was used and thereafter there was usage over and above this. On your current package which is a My MTN Choice 100min, you will need to setup a usage limit to stop your account from going above the normal monthly subscription or stop at which ever amount you choose. Do set this up by using the *141*5# USSD code. Also please go to, https://www.mtn.co.za/everyday_services/calling_voicemail/Pages/My-MTN-Choice.aspx, for more information on our packages.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I have checked on your account with the details provided, the data that you loaded on your account was used and thereafter there was usage over and above this. On your current package which is a My MTN Choice 100min, you will need to setup a usage limit to stop your account from going above the normal monthly subscription or stop at which ever amount you choose. Do set this up by using the *141*5# USSD code. Also please go to, https://www.mtn.co.za/everyday_services/calling_voicemail/Pages/My-MTN-Choice.aspx, for more information on our packages.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
MTN South Africa's reply27 May 2015, 13:48
Official
Hello cornevz,
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I have checked on your account with the details provided, the data that you loaded on your account was used and thereafter there was usage over and above this. On your current package which is a My MTN Choice 100min, you will need to setup a usage limit to stop your account from going above the normal monthly subscription or stop at which ever amount you choose. Do set this up by using the *141*5# USSD code. Also please go to, https://www.mtn.co.za/everyday_services/calling_voicemail/Pages/My-MTN-Choice.aspx, for more information on our packages.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I have checked on your account with the details provided, the data that you loaded on your account was used and thereafter there was usage over and above this. On your current package which is a My MTN Choice 100min, you will need to setup a usage limit to stop your account from going above the normal monthly subscription or stop at which ever amount you choose. Do set this up by using the *141*5# USSD code. Also please go to, https://www.mtn.co.za/everyday_services/calling_voicemail/Pages/My-MTN-Choice.aspx, for more information on our packages.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***