MN
Mavash N
1 reviews | Active since Aug 2016
31 Aug 2016, 10:26
Charged for Packet Switch Data without warning
<p>I have a MTNCHOICE200 contract. One of the services loaded is a usage limit. I am now being charged R476.08<br /> of PSD. I only use the data I have on my phone and top up when data expires through bundles.</p> <p>Why am I charged PSD?? Surely if my initial 300MB are over, and with usage limit notificaiton there should not be any more data coming through my account unless I top up with a bundle be it be airtime or data.</p> <p>Please explain. I will dispute this charges with ombudsman</p> <p>On my original contract I have not included this option in? So what gives you the right to load on stuff without my consent???? NOW I am getting sms's MTN wanting to suspend my account. </p>
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Replies (6)0
Replies (6)
MTN South Africa's replyOfficial
01 Sept 2016, 19:05Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the usage limit was changed from R1.00 to R2000.00 on 2016-07-06 at 16:47:22 by the cellphone user via the USSD code, kindly note that you can manage the usage limit by dialling *141*1*7852#ok. We have logged a billing query to validate the charges on the invoice dated 2016-08-07.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,
MTN South Africa's reply01 Sept 2016, 19:05
Official
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the usage limit was changed from R1.00 to R2000.00 on 2016-07-06 at 16:47:22 by the cellphone user via the USSD code, kindly note that you can manage the usage limit by dialling *141*1*7852#ok. We have logged a billing query to validate the charges on the invoice dated 2016-08-07.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,
MN
Mavash N's updateReviewer Update
05 Sept 2016, 08:58Hi
There is NO such ...I have and can manage my useage (that is why I have a TOP UP service) but thanks for the advise its NOTED!
** the only extra service I use is the MTN Loyalth Programme*141*9# and load extra data of airtime (that my husband does)
Well right NOW I am not the only person you have displeased and really after having this accout with you for more then 16yrs - I think change is good for me.
Kindly advise when this contract is expiring and NOTE I will be cancelling and not renewing!!
Mavash
MN
Mavash N's update05 Sept 2016, 08:58
Reviewer Update
Hi
There is NO such ...I have and can manage my useage (that is why I have a TOP UP service) but thanks for the advise its NOTED!
** the only extra service I use is the MTN Loyalth Programme*141*9# and load extra data of airtime (that my husband does)
Well right NOW I am not the only person you have displeased and really after having this accout with you for more then 16yrs - I think change is good for me.
Kindly advise when this contract is expiring and NOTE I will be cancelling and not renewing!!
Mavash
MN
Mavash N's updateReviewer Update
12 Sept 2016, 14:29MTN
REALLY YOU NOW SUSPEND MY ACCOUNT ;-(
And nobody has call or rep**** to the above - I am NOT happy with you explaination ...
The last was query is at billing ...what poor poor service and not the care in hell about me being with you for over 15yrs ....
MN
Mavash N's update12 Sept 2016, 14:29
Reviewer Update
MTN
REALLY YOU NOW SUSPEND MY ACCOUNT ;-(
And nobody has call or rep**** to the above - I am NOT happy with you explaination ...
The last was query is at billing ...what poor poor service and not the care in hell about me being with you for over 15yrs ....
MN
Mavash N's updateReviewer Update
13 Sept 2016, 08:11Still awaiting update...not even a call or a reply!
MN
Mavash N's update13 Sept 2016, 08:11
Reviewer Update
Still awaiting update...not even a call or a reply!
MN
Mavash N's updateReviewer Update
23 Sept 2016, 11:07Still awaiting update ...WILL NOT PAY this extra amount!!! ONLY CONTRACT AMOUNT!!!
I have asked more then 5x for the date this contract is ending...
Thanks for suspending my services this just helps !! !
MN
Mavash N's update23 Sept 2016, 11:07
Reviewer Update
Still awaiting update ...WILL NOT PAY this extra amount!!! ONLY CONTRACT AMOUNT!!!
I have asked more then 5x for the date this contract is ending...
Thanks for suspending my services this just helps !! !
MN
Mavash N's updateReviewer Update
06 Oct 2016, 08:14I am still waiting for answers about the PSD and details about WHY I can NOT get hold of MTN via 808.
In the intertrim my hubby has paid my account on Monday 3 October NOT that I wanted to pay ...I need to find out WHEN THIS CONTRACT EXPIRES ...AND I AM STILL NOT CONECTED!!
* on principle I refused to PAY of PSD - KINDLY NOTE MY CELL IS A TOP UP CONTRACT!!
MN
Mavash N's update06 Oct 2016, 08:14
Reviewer Update
I am still waiting for answers about the PSD and details about WHY I can NOT get hold of MTN via 808.
In the intertrim my hubby has paid my account on Monday 3 October NOT that I wanted to pay ...I need to find out WHEN THIS CONTRACT EXPIRES ...AND I AM STILL NOT CONECTED!!
* on principle I refused to PAY of PSD - KINDLY NOTE MY CELL IS A TOP UP CONTRACT!!