1 reviews | Active since Jan 2012
Charged for itemized billing but no service provided
<p>I activated my itemized billing and have been charged for the service but have not received it even after calling 808 twice, and going to the store. It's ridiculous that you charge your customers and are so quick to take money from them but cannot provide service . It cannot be legal to take money and not deliver. </p>
Good day Juanita,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a request has been logged with the billing department to resend the Itemised billing for the invoice dated 2016-06-13, REQ: ********** .
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Good day Juanita,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a request has been logged with the billing department to resend the Itemised billing for the invoice dated 2016-06-13, REQ: ********** .
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Still didn't deliver. did not recieve the itemised billing for June - and now again for July . You guys are beyond useless.
Still didn't deliver. did not recieve the itemised billing for June - and now again for July . You guys are beyond useless.