Charged for Insurance I don't have & Migration to Pre-paid

<p>My contract was ceded to MTN from Autopage (around February) Upon receipt of my first bill I noticed that I was being charged for "Omega Insurance" I did not have insurance at Autopage. I phoned the MTN call centre who advised that they would have the insurance department cancel same. I have been billed every month for this Insurance. I have logged two online queries in this regard (27 September : reference number ********** 77 and 25 October reference number: ********** 61) No response received to either query. I phoned the call centre on 4 November (ref: ********** 81) and raised the insurance and at this point also raised that I have not received the discount on my account since February. I was advised that a supervisor would call me about these issues within 2 hours. I have not received a call to date. Today I called the call centre and requested that my contract be migrated to pre-paid (reference ********** 21) I was told that there was an amount outstanding but that would go off by debit order on the first so all good. I was advised that I would get an sms in the next 2 to 5 days in regards to the migration. I asked whether the insurance would then stop being debited to my account and was told that I needed to phone the insurance department. I called the number and it was a fax line. I located the correct number for insurance and followed the electronic prompts and was told that there is no insurance associated with my number, yet I am still being charged for this non-existent insurance. I waited to speak to an operator and after holding and listing to the automated voice telling me how wonderful MTN insurance is, the call ended.</p> <p> </p> <p>PLEASE can someone at MTN confirm that I do not have insurance and will not be billed again for this.</p> <p>PLEASE can someone also make sure that my line is migrated to Pre-Paid ASAP (straight basic pre-paid...not a hybrid contract or any other form of contract) I am aware that I will lose any accumlulated rand value and data (I dont care)</p> <p>PLEASE tell me when the migration to pre-paid will occur (not sure why it would take up to 5 days as I am out of contract and have been for years) </p> <p> </p> <p> </p>