1 reviews | Active since Aug 2016
Charged for extra data of +-R9000.00 when my account was always capped at 2gig
<p>My daughter used the said account and the data did not stop when the 2gig was reached. Now MTN is charging me for +-R9000.00 of data used. I 've asked them to look on my history of this number and they will see that we never went over the 2gig as it was capped. My reference number is ********** 7, if someone at MTN can help, I'm been a customer for over 17 years now and my contracts are past the 2 year contract.......I'll have to close my account at MTN if I do not get a credit. This is unacceptable to change my account from capped to open account without my knowledge!!!</p>
Unbelievable MTN, just phone me and say that my account was an open account from day one.......send me my contract as I requested previously. Do not want to look at my account history which show that I never went over and when 2 gig was reached that it stop. MTN phone me so that I can cancel my contracts and cancel my debit order, I'll pay this account of in six months!!!
Unbelievable MTN, just phone me and say that my account was an open account from day one.......send me my contract as I requested previously. Do not want to look at my account history which show that I never went over and when 2 gig was reached that it stop. MTN phone me so that I can cancel my contracts and cancel my debit order, I'll pay this account of in six months!!!
Alice, I was told yesterday that my account has a credit limit of R9075.00pm, who gave MTN the right to set my limit on my account to R9075.00. I was never asked nor informwed by MTN, this is outrages as why would I have my limit set to R9K. As a result of this limit I have this huge bill for data!!!MTN has dissapointed me, a customer for over 17 years, and I'm going to take this up with he ombudsman anD NCA. Go look at my contract that I signed over 5years ago and you''l notice hat I never went over my 2gig!!!!
Alice, I was told yesterday that my account has a credit limit of R9075.00pm, who gave MTN the right to set my limit on my account to R9075.00. I was never asked nor informwed by MTN, this is outrages as why would I have my limit set to R9K. As a result of this limit I have this huge bill for data!!!MTN has dissapointed me, a customer for over 17 years, and I'm going to take this up with he ombudsman anD NCA. Go look at my contract that I signed over 5years ago and you''l notice hat I never went over my 2gig!!!!
MTN please reply to my question regarding the credit limit set at R9075.00pm. I also received an email that this matter is closed now, that is not the case. I want you to provide answers and proof where I gave permission for my credit limit to be R9075.00!!!
MTN please reply to my question regarding the credit limit set at R9075.00pm. I also received an email that this matter is closed now, that is not the case. I want you to provide answers and proof where I gave permission for my credit limit to be R9075.00!!!