SG
Savania G
1 reviews | Active since May 2011
14 Nov 2015, 15:06
Charged for data without being notified
I am on a 2GB iPad Air contract with Mtn. In October I was charged about R700 extra for data without being notified that my 2GB data was used up. This is really unfair and ridiculous as I should have been sent a sms to inform me that my data was used up. Other networks do this! This is not fair to me and I should be refunded the extra money as I would not have used the extra data had I been informed that my data was finished!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
17 Nov 2015, 15:53Hello s.g.,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time online, this contract is on open 2GB package the SIM card has been used for extra data charges and the billing department has validate this charges as valid due to client need to monitor the usage.
You will be contacted tomorrow with further assistance.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time online, this contract is on open 2GB package the SIM card has been used for extra data charges and the billing department has validate this charges as valid due to client need to monitor the usage.
You will be contacted tomorrow with further assistance.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply17 Nov 2015, 15:53
Official
Hello s.g.,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time online, this contract is on open 2GB package the SIM card has been used for extra data charges and the billing department has validate this charges as valid due to client need to monitor the usage.
You will be contacted tomorrow with further assistance.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time online, this contract is on open 2GB package the SIM card has been used for extra data charges and the billing department has validate this charges as valid due to client need to monitor the usage.
You will be contacted tomorrow with further assistance.
Kind Regards,
Alice van der Merwe
***
Best regards,