KR
Khalid R
1 reviews | Active since Mar 2009
03 Feb 2015, 08:41
Charged for data when I had a recurring package in
I have been with MTN for over a decade now and in fairness this is tehs econd time I had a data issue with you. However this second time is like pulling teeth and a very painful experience to sort out. In September I was charged R2868 for data. I normally am diligent however I found out that my recurring package was no longer loaded on my account and was charged for data used in that time period. I want to know why MTN deleted by package mysteriously without notifying me and why I don
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MTN South Africa's replyOfficial
18 Feb 2015, 14:33Hello khalidr,
We are truly sorry for any inconvenience caused and for the delayed response.
We have now perused your account and we see that you were assisted by Mbali Mavuso (Corporate Credit Controller).
We see that you made a payment of R1400.00 & R3500.00 and the line was reconnected. Mbali confirms on the account that the September 2014 data charges will be investigated. We've made contact with her to confirm the latest on the request for the data charges being investigated.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response.
We have now perused your account and we see that you were assisted by Mbali Mavuso (Corporate Credit Controller).
We see that you made a payment of R1400.00 & R3500.00 and the line was reconnected. Mbali confirms on the account that the September 2014 data charges will be investigated. We've made contact with her to confirm the latest on the request for the data charges being investigated.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply18 Feb 2015, 14:33
Official
Hello khalidr,
We are truly sorry for any inconvenience caused and for the delayed response.
We have now perused your account and we see that you were assisted by Mbali Mavuso (Corporate Credit Controller).
We see that you made a payment of R1400.00 & R3500.00 and the line was reconnected. Mbali confirms on the account that the September 2014 data charges will be investigated. We've made contact with her to confirm the latest on the request for the data charges being investigated.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response.
We have now perused your account and we see that you were assisted by Mbali Mavuso (Corporate Credit Controller).
We see that you made a payment of R1400.00 & R3500.00 and the line was reconnected. Mbali confirms on the account that the September 2014 data charges will be investigated. We've made contact with her to confirm the latest on the request for the data charges being investigated.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***