KM
Kayla M
1 reviews | Active since Oct 2015
13 Oct 2015, 13:54
Charged for Data that was Never Used
From having a normal contract which I have been paying the same monthly amount since the beginning of last year to all of a sudden getting charged for \data switched package calls"and phone being cut"
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Replies (1)
MTN South Africa's replyOfficial
14 Oct 2015, 09:45Hello kaylajmckenzie,
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience this may have caused.
We have re-validated your Data charges from the invoice of the 13/05/2015 to 13/09/2015 and all charges were found to be valid.
We trust that you will find the above in order.
Be assured that it is not our intention to displease you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience this may have caused.
We have re-validated your Data charges from the invoice of the 13/05/2015 to 13/09/2015 and all charges were found to be valid.
We trust that you will find the above in order.
Be assured that it is not our intention to displease you.
Kind Regards
Itumeleng Rakoena
REQ:***
Best regards,
MTN South Africa's reply14 Oct 2015, 09:45
Official
Hello kaylajmckenzie,
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience this may have caused.
We have re-validated your Data charges from the invoice of the 13/05/2015 to 13/09/2015 and all charges were found to be valid.
We trust that you will find the above in order.
Be assured that it is not our intention to displease you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience this may have caused.
We have re-validated your Data charges from the invoice of the 13/05/2015 to 13/09/2015 and all charges were found to be valid.
We trust that you will find the above in order.
Be assured that it is not our intention to displease you.
Kind Regards
Itumeleng Rakoena
REQ:***
Best regards,