Charged for contract that I cancelled 24 months ago!!!! IS MTN NOW *****ING FROM CUSTOMERS!!!

Furious customer,

Sometime in November 2018. I received a delivery from MTN for a data contract. Upon receiving my delivery I opened the package and noticed that it was the INCORRECT DEVICE. I immediately took THE DEVICE to the nearest MTN store and cancelled the contract within a day. I was advised by the store manager that all was good and my data contract with MTN has now been CANCELLED/TERMINATED an I was on my way.

At the end of December 2018, I noticed that MTN had debbited funds from my account for the said contract. I then visited the store again in January 2019 to enquire about the charge. I was assured by the manager of the store that my contract had been cancelled and all necessary documentation was forwarded to MTN and that MTN will refund me for the charge in December 2018.

I was charged again in January and contacted the store manager to do another enquiry. The store manager gave me a number and said that I should call and find because they do not know why this is happening.

My account has been debbited since then and I've been trying to contact MTN for the past 23 months and made numerous visits to the MTN and it seems that no one can assist me. I am furious because I've paid the full term of a contract that I had cancelled. I DEMAND MTN TO REFUND MY CONTRACT IMMEDIATELY THAT I'VE PAID FOR THE PAST 23 MONTH AS OF OCTOBER 2020.

Please contact me as follows:

Name: Mohammed Sheik Ally ID number: *** 086 Contact number: ***