1 reviews | Active since Sept 2012
Charged for Contract Cancelled In January
This is the SECOND complaint second complaint I am logging for the same issue. I cancelled my contract on 3 Jan 2015. in Feb 2015 you still debited my account even though I made it clear that I no longer wanted the service. When I contacted you, you said that you would cancel the contract and refund me. Today you DEBITED MY ACCOUNT AGAIN for the same contract!!! What the hell is going on with you people?I am truly fed up and I promise you I will NEVER engage in any business with you people again. You have ****** two months subscriptions from me and I demand that you pay me back and cancel the damned contract!! <br> I expect you to contact me with a resolution via email or on the 0711*** number I have provided, DONT BOTHER calling the MTN number
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the contract has been cancelled and a request has been sent to our banking team to process an urgent refund for the amount that was debited from your bank account. Kindly note that the refund can take between 2 and 7 working days to reflect in your account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the contract has been cancelled and a request has been sent to our banking team to process an urgent refund for the amount that was debited from your bank account. Kindly note that the refund can take between 2 and 7 working days to reflect in your account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***