JE
Jaco E

1 reviews | Active since Aug 2014

14 Oct 2015, 11:36

CHARGED FOR CONTENT NOT RECEIVED

THIS IS MY SECOND MTN COMPLAINT IN A MONTH AND ANOTHER ONE THAT I'VE BEEN BATTLING TO RESOLVE FOR SOME TIME!!!!!!<br> Every month I'm being charged on my account for content. I don't receive any content to my phone from anyone and have also not subscribed to any content. I have tried cancelling this countless times via 808 and their WEBSITE!!!! Recently I had a long session over the phone with one of their consultants who guaranteed my I won't be charged again and that he blocked it on the system - Yet when I received my latest statements I was being billed again!!!!!<br> THIS IS ********** AND THIEVERY TO CHARGE ME FOR CONTENT FROM A THIRD PARTY THAT I NEVER SUBSCRIBED TO - !!!

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Replies (1)
MTN South Africa
MTN South Africa's reply15 Oct 2015, 11:26
Official
Hello Dis-Gruntled_,

We are truly sorry for any inconvenience caused and for the delay with the matter being resolved.

We've now perused your account and traced the subscription back to March 2014, the subscription is now cancelled and we done a recon on the account.

The total amount we will be crediting to your account is R1338.17 including VAT. Please note the credit will reflect within 24/48 hours on the account.

Regards
Tim
MTN Complaints Management Team: REQ:***

Best regards,