1 reviews | Active since Nov 2013
Charged for Cancelled Contract & Content Charges
<p>I have cancelled my cellphone contract in the begining of November 2016 and notice ended December 2016. However I received my Statement this morning and SURPRISE I have been charged for a nother month! Further to that I have been charged content charges to my DATA simcard which is in a ****le in my WIFI router. How do you explain that? I refuse to pay all these costs! And should MTN not get back to me by the end of the day (25 January 2017) I will hand them over to my lawyer for which they will be accountable for all the fees! I will also go to the media!</p>
Good day Jasper,
Thank you for your post and please accept our apologies for the inconvenience caused.
Please advise how did you cancel the contract?
Did you send an email,go to the store or contact our call centre?
If possible please forward us the original cancellation request in order for us to look into the matter.
Regards
MTN SA.
Good day Jasper,
Thank you for your post and please accept our apologies for the inconvenience caused.
Please advise how did you cancel the contract?
Did you send an email,go to the store or contact our call centre?
If possible please forward us the original cancellation request in order for us to look into the matter.
Regards
MTN SA.