1 reviews | Active since Mar 2014
Charged For Canceled Contracts
I have sent a request in November 2015 to have my two lines cancelled. On the 20th January 2016 I noticed that MTN has debit my account for subscription on these two lines. <br> <br> The lines where expiring on the 23rd December 2015 however, MTN debited my account a full subscription on the 20th December 2015.<br> <br> I now request that MTN credit back the pro-rata subscription for the December 2015 debit as well the full subscription debited on the 20th January 2016.<br> <br> Please note that these lines were never used since October 2015.<br> <br> I have sent several emails to retentions / customer care departments , called your Call Center since the 20th January 2016 and not one is willing to resolve this issue.<br> <br> Please assist.<br>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
The system shows that both your lines were cancelled on 2015-12-23. Please be advised that your account was debited a month in arrears. The invoice dated 2015-11-20 was debited on 2015-12-21. A refund request for R 225.09 has been logged, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
The system shows that both your lines were cancelled on 2015-12-23. Please be advised that your account was debited a month in arrears. The invoice dated 2015-11-20 was debited on 2015-12-21. A refund request for R 225.09 has been logged, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda