KG
Keegan G
1 reviews | Active since Oct 2013
16 Jul 2015, 06:51
Charged for BIS when I do not have a Blackberry ha
I took out two contracts with MTN during 2014. The handsets were not Blackberry therefore there was no need for BIS. I have noticed that MTN were billing me for BIS monthly for the last year on both of my contracts.<br> Calls have been logged with the call center and over the last 3 weeks I have received no feedback.<br> I require my BIS cancelled and a cash refund of the total value debited to my MTN contracts each month, (R50 per month).<br> <br> ***<br> ***
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MTN South Africa's replyOfficial
31 Jul 2015, 11:14Hello Keegz1404,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your account was credited with R589.95 (vat incl.) for the BIS fee. You will not be paying for the July invoice as it's been deducted off the credited amount. The amount of R531.35 for the invoice 2015-07-20 was deducted from the credit amount passed R589.95. You are currently left with a credit of R58.60 on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your account was credited with R589.95 (vat incl.) for the BIS fee. You will not be paying for the July invoice as it's been deducted off the credited amount. The amount of R531.35 for the invoice 2015-07-20 was deducted from the credit amount passed R589.95. You are currently left with a credit of R58.60 on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
MTN South Africa's reply31 Jul 2015, 11:14
Official
Hello Keegz1404,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your account was credited with R589.95 (vat incl.) for the BIS fee. You will not be paying for the July invoice as it's been deducted off the credited amount. The amount of R531.35 for the invoice 2015-07-20 was deducted from the credit amount passed R589.95. You are currently left with a credit of R58.60 on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your account was credited with R589.95 (vat incl.) for the BIS fee. You will not be paying for the July invoice as it's been deducted off the credited amount. The amount of R531.35 for the invoice 2015-07-20 was deducted from the credit amount passed R589.95. You are currently left with a credit of R58.60 on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***