JC
Janine C
1 reviews | Active since May 2015
13 May 2015, 16:05
Charged for BIS
I recently loaded a Blackberry BIS service of R60 on my phone, but I am unable to use the social media apps.<br> When I do a balance query I am told that I do have an active BIS service, but when I try my to use my Facebook, and Whatsapp I can't. I had to load an addition data bundle. Why did they take my money, if they don't offer BIS anymore, and how can i get my money back?
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Replies (1)
MTN South Africa's replyOfficial
14 May 2015, 13:51Hello Nina1808,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Best regards,
MTN South Africa's reply14 May 2015, 13:51
Official
Hello Nina1808,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Best regards,