Charged For Apparent Data Usage

<p>On the 23rd June 2016 I upgraded my account and changed my contract details.</p> <p>The next day I notied my account was sitting at R8880, whixch is strange as it is usually about R950.</p> <p> </p> <p>I called 808 on the 28th June 2016 and was told they must request the information and gave me a refference number. they said it was not right and said I had used R7100 or so of data.</p> <p> </p> <p>I called back on the 1st July 2016 amd was told it was resolved and I must pay. I requested to talk to a manager and got to speak to a supervisor who said they will escalate and request a report to say when etc. I used the data. i recieved another refference number,</p> <p> </p> <p>I called again on the 6th July 2016 and was told the report had been requested with the wrong department but i had indeed used 9gigs of data. this i complained about again and was told they would escalete and get me the report.</p> <p> </p> <p>I called again on the 11th July 2016 and was told they still dont have the report, which I was told would only take 24 to 48 hours on the 1st June. I asked for a manager and spoke to Thabang, who said he would escalate it as they could not call the other depoartment only email. He promised me I would recieve the report within 24hours, which has not happened.</p> <p> </p> <p>I cannot accept that I used 9gigs of data as I am mostly on wifi and the iPhone will not allow back-ups or restorations of phone unless on wifi. I can also not accept that the data was used in one day.</p> <p> </p> <p>Please can you assist s this is getting very frustrating, I have tried calling, tweeting and facebook to no avail and still no one contacts me.</p>