CHARGED FOR AIRTIME I DID NOT RECEIVE

I Bought R20 airtime on the 9th of March 2016 at 19:45 using Eazy Recharge, the airtime did not come through to my cell number *** even though i received an sms from my bank indicating that R20 was deducted for airtime. I called the 173 customer care# , the attitude and service i got from the agents was very disappointing. I do not remember the 1st agent i spoke to, but had to call 2 more times again to try and get someone to assist me.<br> <br> I spoke to Cindy Shange and Patience Khumalo whose 'I don't care attitude' was very appauling. The agents confirmed that the system shows the R20 transaction, but the status was on 'Pending'. No one could explain to me what was pending. Patience said she was going to investigate the matter with her supervisor, Ivinson Nqobo and i must call them back to find out what was happening. This was really surprising to me as i would expect them to be pro-active and give me a call back as it was clear that their system had problems(as usual). I called again between friday the 11th or Monday the 14th and spoke to Charlotte Somo who gave me an email address to send my bank statement so they may investigate. i have not received feedback to date.