CHARGED FOR A PRODUCT NOT DELIVERED

I called your call centre on Sunday 12 July to purchase a 1GB data bundle. I was<br> told it was loaded. I waited an hour for it to reflect and it did not. I<br> called back and was told that it was loaded but there is a delay on the<br> network so it will take 24 hours. I never got loaded this data bundle. Have<br> I been charged for this?<br> Contactability is also pathetic. Your call centre is impossible to get<br> through to and my call just gets disconnected. I even tried calling the<br> call centre at 3am but to no avail.<br> Please get someone to call me asap.<br> <br> This was the response I received<br> Good day Alarice.<br> Thank you for contacting SCCC correspondence helpdesk.kindly note that the data was loaded and active on the network.Thank you for corresponding with DIC Queries.have a Yellow Day.<br> Kind regards,<br> Customer Services<br> MTN Service ProviderReference Number: ***1 <br> <br> I will be taking to social media platforms as I feel that I can't be held liable to pay for something I haven't received.<br> I purchased my own data bundle through FNB on 17/07 but I have never seen the mtn direct bundle reflect.<br> <br> Please sort this out asap<br>