Charged for a ********** Upgrade

<p>I had 2 contract with MTN. One was due for an upgrade and i just let it run on a month to month basis. I got surprised when i was debit more than usual. I them went to an MTN store and was told that an upgrade was made on the contract. I told the person that the upgrade was made without my concern. The lady then advised me to go to police station and make an affidavit.</p> <p>I sent an affidavit with a copy of my ID to the e-mail provided on 13 December 2016. I waited without any response and on 4 January 2017, I called the number 808 and was provided with another email to send the documents to.</p> <p>After months of following up without a response, I went to MTN store and the lady that assisted me informed me that the case has been finalised by their legal department but there is money that I needed to pay as the contract was not cancelled.</p> <p>I took the matter with MTN legal department and they still insist that I pay as the contract was not cancelled. My issue with them, is why I should pay for something that was under investigation and something that I am no longer using. The service has been cancelled but they still want me to pay</p> <p> </p>