RL
Rob L
1 reviews | Active since Jun 2013
15 Jun 2015, 13:20
charged for ***
I am being charged .75c for cell calls from my data contract that I never called. Why is this?<br> <br> MTN doesnt respond to this so I can only assume they are making money from a lot of people with the same problem.<br> <br>
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MTN South Africa's replyOfficial
17 Jun 2015, 15:52Hello roblange,
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We've now perused your account and cannot locate the entry in question on your itemised billing report we have on our system. Kindly can we request that you forward us the entry reflected on your billing to *** and we will investigate the matter thoroughly.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We've now perused your account and cannot locate the entry in question on your itemised billing report we have on our system. Kindly can we request that you forward us the entry reflected on your billing to *** and we will investigate the matter thoroughly.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply17 Jun 2015, 15:52
Official
Hello roblange,
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We've now perused your account and cannot locate the entry in question on your itemised billing report we have on our system. Kindly can we request that you forward us the entry reflected on your billing to *** and we will investigate the matter thoroughly.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We've now perused your account and cannot locate the entry in question on your itemised billing report we have on our system. Kindly can we request that you forward us the entry reflected on your billing to *** and we will investigate the matter thoroughly.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,