LM
Lindiwe M
1 reviews | Active since Aug 2014
02 Jan 2019, 23:00
Charged extra for unknown data usage AGAIN!
On the 28th of November I wrote a review on how MTN is overcharging me for my contract account. I took a contract in July and I pay R785 which I was happy with. That's what I can afford! They sent SMS for extra data usage and said we should reply with a YES. I never did!!! Because I can't afford paying any more more towards a phone. Even with no response they went ahead and activated my number for extra data! In November I had to pay R1285.71 (Charged R434.26 extra for "Data Usage" ). I wrote to Hellopeter and they said they will sort it out from their side and reverse the money back into my account. Now in December I have been charged something I never agreed on AGAIN!! I have been charged R1303.71 (R444.77 for this "Data Usage"). I don't wanna be dealing with MTN like this on a monthly. I need this sorted out or be shown where I gave you consent to give me extra data!! I need proof! Please give me back my money. I have paid for my account in advance, come July 2018 I will never give MTN more money because you are acting like ******!! Where do you guys think we get money from? From the trees? No ways! I will never pay for this. I need my money. Also I cant be writing here every month about the same thing, please fix it. I dont want no extra data.
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Replies (2)
MTN South Africa's replyOfficial
07 Jan 2019, 10:48 Good day Lindiwe Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The bill has been corrected and limit set to R0.00.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
Warm Regards Roanne Juggannadh Complaints Management team
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The bill has been corrected and limit set to R0.00.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
Warm Regards Roanne Juggannadh Complaints Management team
Best regards,
MTN South Africa's reply07 Jan 2019, 10:48
Official
Good day Lindiwe Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The bill has been corrected and limit set to R0.00.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
Warm Regards Roanne Juggannadh Complaints Management team
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The bill has been corrected and limit set to R0.00.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
Warm Regards Roanne Juggannadh Complaints Management team
Best regards,
LM
Lindiwe M's updateReviewer Update
07 Jan 2019, 10:51Are you able to tell me if this has been permanently sorted now? I cannot wrote complains about the same thing everyday.
LM
Lindiwe M's update07 Jan 2019, 10:51
Reviewer Update
Are you able to tell me if this has been permanently sorted now? I cannot wrote complains about the same thing everyday.