Charged content charges

I have a reference <br> [#***5] But it's been 5 days without feedback , here's my email I sent mtn.<br> Hello, <br> <br> My query is directed at my broadband lite internet account A*** ***) I've had this account since 21/02/12 with no issues.<br> <br> Until now that I've noticed this \content charge"which firstly I did not and could not have subscribed to as the SIM card is in my broadband modem and never gets removed.<br> <br> I only just learnt that this kind of unauthorized billing is no new occurrence. Read up on the issue from hellopeter and my broadband etc.<br> <br> I just thought that the Internet service as gone up but the amount varies each month ( I traced down since when it started Today after having to go through all my paper tax invoices. Since 08/2014 as small as R5.26 and as much as R105 recently)<br> <br> I would like to be refunded for this content charges on this account and also ask that any further such charges get blocked in future. <br> <br> I trust you to will investigate the matter and hope it can be resolved soon.<br> <br> Regards <br> Mr Jose Boltman <br> <br> <br> """