Charged before Contract Delivery

Bytes Peoples Solution:<br> Detailed history<br> Day 0<br> Reference Number: pm***9<br> Date:2015/08/21<br> Upgrade initiated with MTN Corporate - Primrose Moletsane<br> I was informed that, at the time, there was no stock available for my handset. <br> I was willing to wait for the availability of the item.<br> We agreed on a follow up call on the 2015/08/24, for an update on the progress, to be initiated by the consultant.<br> Day 3<br> Date:2015/08/24<br> Agreed follow up call, was not honoured by the consultant.<br> Day 6<br> Date:2015/08/27<br> I was contacted to confirm stock availability of my order. <br> I should expect delivery within 5-7 working days<br> Day 13<br> Date:2015/09/03<br> Reference Number: pm***5<br> I was contacted and told that there was no longer stock available for my order.<br> <br> When enquiring how the issue gets escalated, Primrose Moletsane said email the complaint to: [Email Removed]<br> <br> Date:2015/09/05<br> Email with the above detail sent including \I expect an immediate response or resolution to this issue"<br> Date:2015/09/07:<br> No response. Re-request sent for status... No answer.<br> <br> Why I am being charged for a contract upgrade yet delivery contract is not met?<br> I feel like I am being ******!"""