MT
Michael T

1 reviews | Active since Oct 2011

11 Nov 2015, 08:55

Charged AGAIN for content I did not subscribe to

Last month MTN's Alice van Der Merwe \apologized for any inconvenience"for MTN allowing Basebone to access my account with MTN and debit it **********ly. \""Your unsubscribe has been logged as #***\"" was her promise - and a number was given for a company (BASEBONE) in JHB to try get a refund. <br> I have repeatedly tried to make contact with the company - all they say is \""we are looking into it\"" and 'you have been unsubscribed\"".<br> This month I was charged AGAIN - R141.22 \""Content Charge\"".<br> This is on a MTN modem with a fixed contract of R329 between myself and MTN.<br> They still can't show me what I subscribed to. There is no available proof as to what date or time I clicked on what to attract a \""Content Charge\"" - so they trust their \""Content Charge Colleagues\"" over their customers and MTN will gladly allow these cheats to access their loyal client's debit order details to debit whatever they like.<br> I have been a subscriber of MTN's for many years and I currently have 5 contracts running with them. I will be cancelling every single one of them. Trust destroyed!<br> Be warned - if ********s get hold of your MTN contract - you WILL be on your own and you will simply have to pay the bills."""

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Replies (1)
MTN South Africa
MTN South Africa's reply11 Nov 2015, 12:11
Official
Hello Temfam,

We are truly sorry for the inconvenience caused and for the delay with the matter being resolved.

We've checked on the request that was logged on your behalf and we see that Alice did request that the content providing company (Basebone) send you proof of subscription to your email address. She has also requested that they prioritize the investigation.

We can also confirm that the subscription has been cancelled and we've loaded a free service that will block the content providers sending you messages or links to click on and register for their services.

Once again we do apologize for the inconvenience caused.

Regards
Tim
MTN Complaints Management Team: REQ:***