1 reviews | Active since Apr 2018
Charged aftyer cancellation
MTN contract expired, cancelled on 26 March 2018 and MTN continue to debit my account.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Retentions supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Retentions supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,