1 reviews | Active since May 2011
Charged after contract was cancelled
<p>Hi</p> <p>I cancelled my contract more than a month ago but was still charged this month. Not only that, I was charged 50% more this time than my actual contract value. What the hell MTN! and its impossible to get through to and actual operator when dialoing 808. People want to speak to people when dialing your customer service, not Robots</p> <p> </p> <p>Jameel</p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that when checked under the account status for number:***, billing on this line is correct as MTN bill a month on arrears. The payment made in September was actually for August of which this is validated and correct. Kindly be advised that there is no refund due.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that when checked under the account status for number:***, billing on this line is correct as MTN bill a month on arrears. The payment made in September was actually for August of which this is validated and correct. Kindly be advised that there is no refund due.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards