CHARGED AFTER CONTRACT CANCELLED, HA

Item: MTN South Africa
Rating: 1
Author: MANFRED L

MTN AUTOPAGE contract cancelled and confirmed as such by BOTH AUTOPAGE ( 10-14 APRIL 2016) AND MTN (25/04/2016) Charges were still debited to my bank account in MAY, JUNE JULY AND AUGUST OF 2016

the account was then handed over to their collections firm- who DOES NOT RESPOND TO OUR EMAILS REGARDING A FULL EXPLANATION but keeps sending us the same account, even after we have STIPULATLED THE FACTS

Unacceptable and non-existent service- rotten!

Helpful (0)

Replies (3)

MTN South Africa's replyOfficial

02 Dec 2017, 20:52

Dear Valued Customer,

We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.

Kindly provide us with your ID number in order for us to investigate and resolve your problem accordingly.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

MTN South Africa's reply02 Dec 2017, 20:52

Official

Dear Valued Customer,

We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.

Kindly provide us with your ID number in order for us to investigate and resolve your problem accordingly.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

MANFRED L's updateReviewer Update

04 Dec 2017, 08:28

good day the contract was in the name of Stubihl Curios Pty Ltd MN Lugibihl SA ID number *** Please resolve this problem.

MANFRED L's update04 Dec 2017, 08:28

Reviewer Update

good day the contract was in the name of Stubihl Curios Pty Ltd MN Lugibihl SA ID number *** Please resolve this problem.

MANFRED L's updateReviewer Update

12 Jan 2018, 08:58

We are still awaiting contact from you regarding a full investigation into this matter. Kindly contact us. We continue to receive auto-generated emails from attorneys, who do not reply to us either. Unacceptable.

MANFRED L's update12 Jan 2018, 08:58

Reviewer Update