LK
Leonardo K
1 reviews | Active since Feb 2016
05 Apr 2016, 09:04
Charge-Yes, Statements-Not
I had just taken a new contract with MTN. MTN is deducting moneys from my account, but refuse or fail to email the necessary invoices/statements. Why is MTN, unlike other companies, expecting to be paid without allowing the customer the right to check the invoices for correctness. Do we have to blindly trust MTN not to make mistakes? We visited the Eastgate branch, and although they promised to send the invoice, they have failed to do so. This is an unacceptable practice.
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Replies (1)
MTN South Africa's replyOfficial
07 Apr 2016, 11:20Hello leonardokleiman,
Thank you for bringing this matter to our attention.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have sent a request to our Billing team to assist with the matter, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Kind Regards,
Zukiswa
REQ:***
Thank you for bringing this matter to our attention.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have sent a request to our Billing team to assist with the matter, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Kind Regards,
Zukiswa
REQ:***
Best regards,
MTN South Africa's reply07 Apr 2016, 11:20
Official
Hello leonardokleiman,
Thank you for bringing this matter to our attention.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have sent a request to our Billing team to assist with the matter, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Kind Regards,
Zukiswa
REQ:***
Thank you for bringing this matter to our attention.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have sent a request to our Billing team to assist with the matter, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Kind Regards,
Zukiswa
REQ:***
Best regards,